Order Information

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Updated: June 21, 2012

This Website is Active and taking orders

Children's Product Safety
NOTE: NONE of the metal hardware, mesh, vinyl, or fabrics wider than twelve inches that we offer for sale on our website are intended for use in the manufacture of Children's Products & Toys as per: CPSIA 110-314; Aug 14, 2008

At additional cost (advance payment required) and with minimum order requirements we can obtain materials similar to most of those sold on our website; that are fully CPSIA certified for use in Children's Products and toys. Please fax or e-mail us your requirements.

Shipping and Handling Rates

We do Not ship to Post Office Boxes

There is a 4% Handling fee on All orders NOT shipped on Pallets
This handling charge covers packaging materials and processing costs on our end to prepare your order for shipment. We must charge this 4% on orders that do not ship on pallets because it takes additional labor and materials to package rolls of fabric and other items so that they arrive in good condition when shipped via UPS,  FEDEX, DHL or US Mail parcel services. We charge less handling (2% or less) on orders shipping by pallet because they require less packing material and labor to protect and secure the merchandise against damage in shipping. Additionally, we don't pay for pallets, as we always end up with more than we can use, thus again it is cheaper for us to ship on pallets, and we pass those savings onto our customers.

Please Note: Shipping prices are closely tied to fuel / Gas & Diesel prices. This affects the prices of everything, especially items that are heavy and bulky like Heavy Duty fabric and metal hardware.

Ground & Standard Handling

2nd Day Air & Standard Handling
Note: Orders must be received by 1:00 pm (Central time) to ensure same day processing.

Next Day Air & Standard Handling
Next Day Delivery or WE pay the Shipping *See details below
Oversize & Overweight packages may incur additional charges.
Excess shipping charges may be refunded for smaller, lower weight packages
if the actual shipping cost is exceeded by $5.00 or more.

 To guarantee next business day delivery Place your order by Phone
with one of our sales associates, who will confirm that the items you
order are in stock for immediate shipment. Orders must be placed on
regular business days (not holidays) between 9:30 am and 12:00 noon
Central time. Saturday Delivery may incur extra charges and may not
be available in all areas. If you are billed for Next Day Air shipping and
you do not receive your order the next business day; your shipping fees
will be refunded. Refund of original Next Day shipping charges is the
total extent of this guarantee, no other warranty is expressed or implied;
the extent of our liability for any and all customer damages incurred by
late delivery of a customer's order for any reason(s) shall not exceed
the monetary value of the original shipping charges.

 U.S. Mail

Do to logistics problems and lack of automation in
tracking and shipping, U.S. Mail is NOT a standard
shipping option for orders being shipped within the
Continental United States. For orders being shipped
to Hawaii, Alaska and US possessions, we may at our
discretion and with the customer's consent, ship
via U.S. Mail with tracking services.
Extra charges may apply.

We do ship to APO's, FPO's and Military bases
via U.S. Mail. However, we do not ship to Post office
 Boxes in the Continental United States.


Note: There is still a 4% handling fee charged with this shipping method.
This 4% fee is to pay for shipping supplies used to ship your order,
and to pay for the bank for billing of your credit card.

Also NOTE: We reserve the right: At our discretion and convenience to choose one or more
of the following delivery companies' equivalent shipping services to ship your order:



Additional shipping charges or customer initiated arrangements may apply
if customers wish to select a specific carrier or a carrier not listed above.

Payment Information:

We Accept all major Credit Cards: Visa, Mastercard,
 Discover, American Express, and IMPAC Military Credit Card



Gladly Accepted

We also accept Checks & Money Orders by Regular US Mail.
To pay by Check or Money Order Just click on "print order to mail",
under ways to order, on the shopping cart page, and mail
the printed form with your payment.

For quickest turn-around times, place your order online,
wwith our Automated Online System

With No service charge 24 hours a day, 7 days a week.

General Business Policy:

As of 1/8/04 there will be a $2.00 service charge on Orders placed by phone that are under $50 and that could have been placed online.

SHIPPING

Most orders ship within 48 hours, All Orders ship within 14 days unless otherwise noted. We cannot be responsible for customer time restraints, late ordering or carrier delivery time. Tracking numbers will only be provided via e-mail. Address Corrections: Most carriers charge for this service. This charge will be passed along to the purchaser ($10).

Package Tracking & claims of missing packages.

In most cases, using major shipping services and common carriers; tracking information for packages and freight shipments is not available past 90 days from date of shipping. Therefore we will not accept any claims of missing packages or shipments past 90 days from the date the order was placed with us.


REFUND & EXCHANGE POLICY

There are absolutely no returns on samples, swatch books, or catalogs!

You must first obtain a Return Goods Authorization number Prior to returning or exchanging any merchandise.
Fill out this RGA Request form to obtain an RGA Number (Click here to go to the form page)

No package will be accepted without RGA approval number clearly printed on the outside of the package.


When submitted, your request is sent to our returns department for approval. When approved, you will be sent an email with a return goods authorization number. If your return request is denied for any reason, you will be notified as to the reason and how to obtain further assistance.

Please do not return merchandise without first obtaining a Return Goods Authorization Number.

Merchandise returned without proper authorization will be refused or disposed of without issuing credit or exchange. Absolutely No Returns or Exchanges will be accepted on any merchandise after 30 days from date of delivery. (Except for Tool Rentals)


Please Note: Through our sample program we offer samples of all Fabric/Material & Webbing that we sell; therefore the customer is able to evaluate the suitability of these items for their particular needs prior to purchase. Accordingly, there is no refund or exchange for Fabric, Webbing or other items (except hardware) unless through OUR mistake, we sent you the wrong type, color, variety, etc. All unused, unaltered Hardware may be refunded or exchanged. Shipping charges are not refundable. Hardware and merchandise sent due to our mistake is refundable within 30 days of the order date. No refunds will be issued after the 31st day of order date. Restocking fees of up to 25% may apply on all returned merchandise, higher restocking fees may apply if the merchandise has been cut or modified in any way. Returned grommet kits larger than size 5, and bench mounted grommet setting presses and dies will be charged a $50 restocking fee which is the same as the rental fee charged on these items. Please allow up to 3 weeks to process a refund. Customer is responsible for return postage unless the refund or exchange is due to OUR mistake.


CANCELLATION OF UNSHIPPED ORDERS

Cancellation of unshipped orders will incur up to a 25% restocking fee, based on the total order amount. If the order has already been shipped see our refund & exchange policy.

Strap Safety Information:

Miscellaneous Business Policy

INTERNATIONAL ORDERS:

The purchaser must provide us with all necessary documentation in order to have their package clear customs in their particular country. If a package is returned to us for any customs related reason/issue the purchaser will be charged additional handling fees ($5 to $25 US dollars) and all additional shipping costs. We may, at our discretion cancel the order and refund the purchase price less shipping costs and
up to a 25% restocking fee.

International customers are responsible for all customs taxes, duty fees and all applicable port charges. If shipping your order order incurs any expenses that you were not charged for at the time you placed your order, your credit card may be charged at a later date to cover those expenses. You will be provided proof of these expenses upon request.

 U.S. MAIL AND POST OFFICE BOXES:

Due to the Logistical difficulties and the higher costs for service associated with the U.S. Mail, We do not offer it as one of our standard
shipping options. We may impose an additional handling fee on orders where the customer specifies U.S. Mail, or at our discretion, cancel the order and refund the customer. Shipments going to overseas Military Bases will not be assessed extra charges.
Please Read: Why we Do Not ship valuable merchandise with the U.S. Postal Service


INFORMATION LISTED ON OUR WEBSITE:

Detailed product specifications may not be available for all of our products. Additionally, product manufacturing specifications change from time to time. We can not provide detailed product specifications for specialized engineering and scientific applications. If you need detailed product specifications for engineering and scientific applications, we suggest that you purchase sample quantities of the product and conduct your own testing or contract with a private laboratory to conduct testing for you.

VARIATIONS IN MATERIAL SPECIFICATIONS:

All Materials, hardware, fabric, webbing, hook and loop, tools and accessories may vary in size, dimensions, color shade, or or other specifications, these variations are normal, unavoidable in nearly every industrial process, when materials are manufactured using new, different, or recalibrated machinery, and will vary from one batch or lot to another. If the variation is significant and notable and outside of normal parameters for the particular product, this information will be listed on the individual product's web page.

Privacy Policy

We use industry standard SSL level 3, 256 bit encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, and then decoded when it gets our credit card processing service. After your credit card is processed and billed, American Home & Habitat only retains the last four digits of your card number for order tracking purposes.

Information Collected:

When you shop on our site, we collect personal information from you such as your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information. We may also collect the URL you came from,
IP address, domain types (e.g. .com or .org, etc.), your browser type, the pages of our site that were viewed during a visit.

How Information is used:

American Home & Habitat is committed to protecting your privacy. We do not sell, rent, lease, give, exchange, or share your personal information with anyone. We use customer information we collect only for the purposes of filling orders, contacting purchasers to inform them
of their order status, enhancing the operation of our site, for statistical purposes and to administer our systems. Also, we may occasionally
send you promotional information. If you do not want to receive email or mail from us in the future, please let us know by sending us a
message via email or postal mail or by calling us. Our computer system protects personal information with advanced firewall technology.

Cookies:

We do not use cookies on this site. If security or privacy is still of concern to you: Our transaction security, combined with our privacy guarantee, should satisfy your concerns regarding online ordering. Keep in mind however that you have alternate choices available for doing business with American Home & Habitat.

1. Use our online shopping cart, select Printable order form and mail us a Check or Money Order

2. You can order on-line without sending your credit card number over the Internet. Just complete our on-line order form, print, and fax it to us with your credit card information.

3. If you prefer, you can call during our business hours, and place your order by telephone.

About Our products and efforts to help the Global Environment.

A response to customer inquiries regarding our products' adherence to: MBDC's Cradle to Cradle (SM) program philosophy


We at American Home & Habitat Inc. Specialized Textile Outfitters applaud and support efforts to help improve the global environment and to promote environmental sustainability and recycling programs. We promote and carry a complete line of All Natural Cotton Canvas which is undyed, unbleached and untreated with chemical additives.

All synthetic Materials listed for sale on our website that are C2C certified will be duly noted on the individual product's web page.

Most of our Vinyl Composites and Rubberized materials and some other products that we carry contain Chlorinated Polymers and or Halogenated Hydrocarbons. These substances prevent materials that contain them from degrading and chemically breaking down when exposed to the elements such as UV (sunshine), microbes & bacteria, direct ground contact, water, mildew, oxidation etc.
These substances have been proven to prevent materials from decomposing when exposed to the elements in nature; sometimes for decades or longer.

Not all of our products are for every application.... If your environmental consciousness calls for a material that is environmentally sustainable (i.e. has short life cycle) allowing it to be quickly recycled back into nature, we carry a complete line of 100% cotton canvas, both 100%
unbleached and undyed that will surely not offend mother earth, peacefully returning to nature when no longer needed.

However, If your mission requirements demand a product that will last as long as possible, when exposed to harsh conditions, in situations where equipment failure can mean the difference between life and death; we carry a complete line of Specialized Materials, Vinyl Composites and Rubberized Materials designed to last as long as possible when exposed to the elements.

Typical Ground Shipping times